CUSTOMER SERVICE

Have a hectic schedule, and still have to manage the entire household in a fast paced city like Pune? Managing everything right from electricity, telephone, newspaper, milk, groceries, and laundry bills is just tedious. And the most important job of them all is to maintain and keep up with the milk bills!

How many times do you end up calling the milkman to notify him about the changes in amount of milk required?

1. Some days, it just gets stored in excess because someone forgot to have their morning glass of milk.
2. Or some days you have to cater to guests and might just need some extra milk. 
3. There are times when you have instant plans to go out of station and have to cancel the complete milk order! 

Now, how confusing does it get for you and your milkman to process these last minute requests?
Are you sure they are documented properly?
Do you trust your milkman and the bill generated at the end of every month?
Most of the times, we just give in to whatever the bill says because we honestly never have the time to document these frequent updates!
Taking all these factors in mind, Provilac has come up with an online ordering system whereby you can specify your needs and demands to Provilac and the order will be totally customised according to you. Now you would be wondering how can we order?
The process is pretty simple:

1. You can simply go to Provilac website using your smart phones and computers or laptops and securely sign in (you can totally trust that your details are in safe hands.)
2. After Sign-in is done, choose the location where you want your Milk to be delivered.
3. Once you are done with selecting the city, you need to enter your details like name, address, phone number etc. These details are mandatory.
4. Yes, you are done. That is it. Now you can order Provilac Milk and also get round the clock hours customer care service.
5. And yes you can easily pay for your order online by using online payments methods.
6. Lastly Provilac is always happy to take feedbacks and if there is anything that you didn’t like about the order then it will be replaced with no questions asked.

In the end, for making it easier for you to order, Provilac is coming up with a mobile app in this New Year. Now milk ordering and rescheduling is just a touch away.
Features include: 

• Tracking 
• Scheduling 
• In app payment 
• And more...

A lot is changing on our end, we grow bigger and better each day and it is all because of your support. So let us "Kick start this new year with some glass of goodness - Provilac.
Happy ordering and Have a great experience.